Frequently Asked Questions
How to take care of the item/dress?
If there are metal fittings, dry cleaning is recommended.
Only hand wash in soap water. The water temperature is 25-30 degrees. Don't spin. Dry on a
Is it possible to return and exchange it?
Return and exchange of the product is possible within 14 days from the date of receipt of the parcel, if it was not in use, all tags and sales receipt are saved. A customized item (the item made at request), made in compliance with your individual measurements and the chosen color - is not subject to return and exchange. To learn more about Returns & exchanges.
How long will it take to receive the order?
Orders are sent as soon as they are ready, within 3-10 days from the time when the payment for the order is received. The periods of their delivery depend on postal services in different countries.
Delivery in Ukraine is carried out by the services of the companies: Nova Poshta and Justin.
Delivery abroad is carried out by the services of the companies: Ukrposhta, DHL, Nova Poshta Global, Meest Express.
Delivery time is calculated individually depending on the weight of the order and the country.
To learn more about Delivery.
What should I do if I haven't received my order?
Do not hesitate to contact us if there are any problems. We are available on the phone, in direct messages (on Instagram) or Contact Page.
Where are you based?
Ukraine, the city of Kyiv.
What is the item made of?
Two types of cord are used - 100% cotton or 100% polyester cord. Sequins and metal furniture. Learn more about materials.
How can I order the correct size?
According to our Size chart. Or if your parameters do not fit the size grid, indicate them when placing an order in the "Notes" field.
How to contact you?
Instagram direct message BOHOMOON.UA
Open Contact Page